Everybody had an excellent day. Several compliments on the staff; extremely accomodating. Thanks for such a successful day.
Kylie, Altex Social Club.
Both the Skipper and the deckhand were friendly characters and their expertise obvious, they were very approachable throughout. The difference between good and exceptional customer service can be determined by the willingness of staff to "go that extra mile" and they gave an exceptional example of this. One customer on board was 84, and he needed a bit of assistance. He didn't catch much during the day as he got a bit tired. The Skipper did some fishing during the day and caught quite a few. Unbeknown to this customer, he filleted them and put them in his chilly bin. As he was preparing to disembark he looked in his chilly bin, the expression on his face was priceless, that alone worth every cent of the fare!
Chris Dyer, Tauranga.
Here are a few words about our stay with Raewyn and Hugh. During a recent trip around the Coromandel Coast and the Bay of Plenty on our Harley, we had the pleasure of spending a weekend with Raewyn and Hugh Ensor at their homestay in Welcome Bay, Tauranga. As well, during our stay, we also spent a day out on the water on the TS Ohorere, one of their 3 charter boats. Hugh proved he defintely knows where the fish are, and double hook-ups were the order of the day!
Throughout our stay with them, everything was provided and nothing was too much trouble. From a welcome cold beer on arrival followed by a poolside bbq, to a quiet drink from the private balcony watching the sun go down, this was an experience we won't forget. Raewyn and Hugh's home offers the highest quality accomodation, fantastic views, and they are excellent company. It would be fair to say that we had a blast! Importantly for this kind of stay, we also had the option of total privacy or enjoying the family atmosphere, depending on our mood.
A dip in their pool surrounded by the most peaceful bush and ocean views topped off each day. Talk nicely and they will even slip you a couple of slices of supurb Xmas cake with your cuppa! (Don't forget to save a bite for Kaiser, their friendly dog! ) And Raewyn even cooked up some of our catch for breakfast before we left on Sunday - delicious!
We cannot recommend these happy and friendly people, their wonderful homestay and their excellent hospitality highly enough. We'll be returning soon, and often.
Regards, Bruce and Marsha, Web Express Ltd, Auckland.
The smile says it all!
Mr Shiota with a bluenose.